Reporting Fraudulent Debit Card or ATM Transactions
Do you believe that you have a fraudulent debit card or ATM transaction on your account? Follow this process to file a debit card or ATM fraud dispute.
To File a Debit Card or ATM Dispute:
- Please call the Disputes Resolution Team at 1-833-995-2888.
- The Dispute Resolution Team will gather information and start the dispute.
- If additional information is requested, a letter will be sent to you; however, you may call the Dispute Resolution Team with any follow-up questions at any time.
- YouFirst Checking
- YouFirst Plus Checking
- YouFirst Platinum Checking
- Freedom First Checking
- Overdraft Services
- Debit Cards
- My Bank Rewards
- Billshark
- Safe Deposit Boxes
- Reorder Checks
Reordering Checks?
Use Routing Number: 052100987
Additional Safety Tips to Stay Secure
Security of your card and PIN number
To protect you and your card and avoid unauthorized use, remember these safety tips:
- Please sign your card upon receipt.
- Destroy your old card when it expires or when your new card becomes effective.
- Memorize your PIN. Do NOT write it on the back of your card or keep it with you.
- Never disclose your PIN to anyone.
- Keep a written record of your PIN entirely separate from your Card.
- Keep your Card in a safe place.
- Remember to pick up your ATM receipts before leaving the ATM.
- Safeguard your account number. Always obtain merchant receipts and destroy carbons
Security When Approaching the ATM
- Be alert - look around the area.
- Leave immediately if you see or sense anything suspicious.
- Always have your Card in hand, ready to use.
Security While at the ATM
- Allow a comfortable distance between you and the person using the ATM.
- Respect any line barriers that say “Wait Here".
- Do not walk up to the ATM before the current user has left.
- Use your body to shield the ATM's keyboard from another person's line of sight.
- Don't stop to count the money or expose it for others to see.
- Place all money into your pocket or purse immediately.
Security When Leaving the ATM
- Remain alert - watch for strangers who may approach or follow you.
- Keep safe distances between you and others.
- If someone follows you, go to the nearest populated place such as a store or restaurant.
Refuse Telephone Inquiries
- Do not reveal any information about your Card over the phone.
- Verification of your Card account(s) and PIN should only take place in person at your financial institution.
- If you receive a call about your Card, contact your financial institution immediately and we will suggest the next course of action.
Report Theft or Loss Immediately
- Call 1-888-692-2654 to report a card lost or stolen. During non-business hours, you may also call 1-800-236-2442.
- The non-business hours telephone number noted above is typically used only for reporting the cardlost or stolen.