For merchandise Rewards you can order merchandise Rewards using the online shopping feature at the Rewards website. Cash back requests must be done using the Rewards website.
You can also call Rewards Headquarters at 1-800-854-0790. You may also print an order form from the website; simply complete the form, including all information requested, and mail to the address printed on the form.
Travel Rewards, airline tickets, vacation packages, and cruises may be ordered by calling and speaking with a Travel Services Representative at 1-800-842-3006. You may also use the online travel booking site to obtain select air Rewards. In addition, you may purchase additional airline tickets and make car and hotel reservations online. If you prefer, Travel Services Representatives can assist with booking both purchased as well as redeemed Rewards travel items.