New Teller System Rollout
This internal webpage is designed to be your ‘bulletin board’ to updates related to the new Teller System:
- General announcements
- Testing dates, action items, scripts, responses to user feedback
- Frequently Asked Questions
- Training materials and best practices
- Valuable resource links
For easy reference, bookmark this page and be sure to check it regularly!
The Road to IBS Teller
Launch day is only weeks away!
You can now begin to focus on launch day – dates are as follows:
| Date | Branch(es) |
| 5/6/25 | Oakland, Express |
| 5/7/25 | Center City, Keyser |
| 5/8/25 | Lake, Grantsville |
| 5/9/25 | Star City, Sabraton, Suncrest |
| 5/12/25 | Bel Air, Tri-Towns, Friendsville |
| 5/13/25 | South Berkeley, Edwin Miller, Falling Waters |
| 5/15/25 | Emerald Pointe, Hagerstown, Wesel, Smithsburg |
| 5/16/25 | Baughmans, Riverside, Myersville |
Branch TV Messaging During Launch
Branch Tv messaging will run near teller pods in May, educating customers there is a change and appreciating their patience.
Sneak Peek – New Teller Capture Machine!
Take a look at the new Teller hardware and receipt sample!
Terms you should know
Current Teller Insight Terms |
Teller Terms |
| Foreign check | Transit check |
| Customer Cash Exchanging | Change Order |
| Official Check | Issue Check |
| Cash Advance | Credit Card Advance |
| Close Account | Closing Withdrawals |
| Close Maintenance | Set Close Status |
| Next Tran | Money Distribution |
| Misc. Credit/Debit | Advice of Debit/Credit |
| Suspend Transaction | Deferred Deposit |
Support
Issues related to the Teller platform, should be submitted to the Service Desk for tracking and follow-up.
Training Materials
IBS Teller training materials are available in the Vault or by clicking the button below.
(Be sure you are using the Edge browser in order to access)
Train the Trainer
“Train the Trainer” sessions were held in Myersville on Wednesday, March 26th. The group had a great time learning the new system and shared lots of great feedback!
Positive feedback about the new platform:
In the Myersville training session, attendees noted this about the new Teller platform:
- Offers quick access
- No batches
- Individual reversals
- Integrated with other systems well
- Able to store non-customer information, up to 90 days
- CTRs are EASY!
- I like it!
- Better than I expected
- Love not writing these tickets!
