Amy Garner, Managing Director of Retail at First United Bank & Trust, is proud to welcome Kimberly Hayes as Regional Retail Manager, based at the Edwin Miller Community Office.
As Regional Retail Manager, Hayes will be responsible for leading and developing the retail advisor team, delivering sales leadership, and ensuring the achievement of performance expectations across assigned community offices. Her role includes supporting operational excellence, mentoring retail associates, and fostering a culture of teamwork and service aligned with First United’s core values.
Hayes will also play a key role in maintaining First United’s relationship‑focused service model. She will help build rapport with customers, supporting the goals and values of individuals, businesses, and community organizations.
A graduate of South Hagerstown High School in Hagerstown, MD, Hayes joins First United with extensive industry experience, previously serving as a Branch Manager, Retail Area Manager, Branch Banker, Mortgage Loan Officer, Market Leader, and Branch Relationship Manager. Known for her professionalism, motivation, and ability to identify efficiencies, Hayes has earned a reputation as a highly qualified leader who aligns organizational goals with team development. Her lending background provides a unique perspective that strengthens both customer service and internal coaching.
“Kimberly brings a wealth of retail banking experience and a strong commitment to developing people, which makes her a perfect fit for our team,” said Garner. “Her passion for helping others, operational expertise, and dedication to continuous improvement will be tremendous assets as we strengthen our community offices and further elevate our customer experience.”
Hayes will be located at the First United Bank & Trust Edwin Miller Office in Martinsburg, WV, and can be reached at 304-274-9146 or khayes@MyBank.com
First United Corporation operates one full-service commercial bank, First United Bank & Trust. The Bank has a network of community offices in Garrett, Allegany, Washington, and Frederick counties in Maryland, as well as Mineral, Berkeley, and Monongalia counties in West Virginia. First United’s website can be located at MyBank.com. As of 12/31/2025, the corporation posted assets of $2.1 billion.