We realize that COVID-19, or the Coronavirus, is a profound concern for many people in our regions. First United’s Pandemic Task Force has been and will continue to monitor developments regarding this disease. Our focus will always be on the health and well-being of our associates, customers and the communities we serve. We feel for those that may be impacted by this global outbreak and are ready to assist you.

Details on this page are subject to change as we continue to monitor the situation and maintain the tradition of honoring the best interests of our communities. We believe that by being proactive, we can all help prevent or slow the spread of this virus. Our branch system has enhanced daily cleaning procedures; using additional disinfectants on surfaces, providing hand-sanitizers, and re-enforcing best hygiene practices from the CDC and the WHO.

If you have been impacted by COVID-19 and need further financial assistance, we are here to help. Contact your local community office, relationship manager or:

  • Call our Customer Service Center at 1-888-692-2654
  • Monday – Friday from 8:00 a.m. – 8:00 p.m.
  • Saturday from 9:00 a.m. – 1:00 p.m.

Additionally, you can safely use our digital tools 24/7, from anywhere, to view your transactions, make deposits, check balances, pay bills, and more.

Current Bank Lobby & Drive-up Access

We are still open for business and you can still conduct your banking. However, for the safety of our customers and communities, we ask that you use our alternative banking solutions when possible.

 

  • Our drive-up windows are OPEN where available, check our hours before visiting.
  • Use our ATMs to make deposits, withdrawals and transfers.
  • Our digital banking tools are available 24/7 – learn more here.
  • Call your local office or the Customer Service Center at 1-888-692-2654 to set-up an appointment to discuss more comprehensive services or any financial hardship you may be experiencing. An associate will meet you at the door!

Limited Lobby Access

Community Resources & Information

Maryland Extends Closure of Public Schools Thru April 24th.

Wellness

  • Home Meals for Seniors – Call 1-866-50CHECK

Essential Worker Resources

  • Childcare / Daycare for Essential Workers – Call 1-877-261-0060

Other

West Virginia Extends Closure of Public Schools Thru April 20th.

Health & Wellness

Are you looking for some ways to get exercise? Here are some free online programs to do at home:

  • Beachbody On Demand – www.beachbody.com
    All workouts are free for 2 weeks
  • Pro Performance Rx free online body weight workouts
    Download Train Heroic app; Create an account, Use code properformance; Link to Coach Leibreich
  • www.signup.LesMillsondemand.com – 2-week free trial

  • Free Transform at Home 4-week program – www.transformhq.com

Stay vigilant and informed of scams that may impact you and your finances during this challenging time. Scammers and fraudsters are looking for opportunities. Resources below may provide guidance and if you’re ever unsure, call our Customer Service Center or reach out to your local community office for help.

Common Scams

  • Phishing and supply scams. Scammers impersonate health organizations and businesses to gather personal and financial information or sell fake test kits, supplies, vaccines or cures for COVID-19.
  • Stimulus check or economic relief scams. There are reports that the government will help to ease the economic impact of the virus by sending money by check or direct deposit. However, the government will NOT ask for a fee to receive the funds, nor will they ask for your personal or account information.
  • Charity scams. Fraudsters seek donations for illegitimate or non-existent organizations.
  • Delivery of malware through “virus-tracking apps” or sensationalized news reports.
  • Provider scams. Scammers impersonate doctors and hospital staff and contact victim claiming to have treated a relative or friend for COVID-19 and demand payment for treatment.
  • Bank/FDIC scams: Scammers impersonate FDIC or bank employees and falsely claim that banks are limiting access to deposits or that there are security issues with bank deposits.
  • Investment scams often styled as “research reports,” claiming that products or services of publicly traded companies can prevent, detect, or cure COVID-19.

10 Tips to Avoid Becoming a Victim

  1. Watch out for phishing scams. Phishing scams use fraudulent emails, texts, phone calls and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with, and NEVER give your password, account number or PIN to anyone.
  2. Ignore offers for a COVID-19 vaccine, cure or treatment. If there is a medical breakthrough, it wouldn’t be reported through unsolicited emails or online ads.
  3. Rely on official sources for the most up-to-date information on COVID-19. Visit the Centers for Disease Control and Prevention, World Health Organization and your state’s health department websites to keep track of the latest developments.
  4. Remember that the safest place for your money is in the bank—it’s physically secure and it’s federally insured. When you deposit your money at a bank, you get the comfort of knowing that your funds are secure and insured by the government. You don’t have the same level of protection when your money is outside the banking system.
  5. Do some research before making a donation. Be wary of any business, charity or individual requesting COVID-19-related payments or donations in cash, by wire transfer, gift card or through the mail.
  6. Keep your computers and mobile devices up to date. Having the latest security software, web browser, and operating system are the best defenses against viruses, malware and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.
  7. Recognize and avoid bogus website links. Cybercriminals embed malicious links to download malware onto devices or route users to bogus websites. Hover over suspicious links to view the actual URL that you are being routed to. Fraudulent links are often disguised by simple changes in the URL. For example: www.ABC-Bank.com vs ABC_Bank.com.
  8. Change your security settings to enable multi-factor authentication for accounts that support it. Multi-factor authentication—or MFA—is a second step to verify who you are, like a text with a code.
  9. Before you make any investments, remember that there is a high potential for fraud right now. You should be wary of any company claiming the ability to prevent, detect or cure coronavirus. For information on how to avoid investment fraud, visit the U.S. Securities and Exchange Commission website.
  10. Help others by reporting coronavirus scams. Visit the FBI’s Internet Crime Complaint Center at www.ic3.gov to report suspected or confirmed scams. You can also stay up-to-date on the latest scams by visiting the FTC’s coronavirus page at ftc.gov/coronavirus.

If you have resources, links or information to share with the community, please feel free to email that to us using the form below.

Latest Related News & Information

What Matters Most Podcast – Fraud & Identity Theft Prevention

What Matters Most Podcast – Fraud & Identity Theft Prevention

Please note that this episode was recorded in the weeks prior to the pandemic. However, new fraud attempts are on the rise related to this crisis, we encourage individuals and businesses to remain vigilant and contact your financial institution if you are uncertain of a request for your information or for money. In this episode, we discuss fraud and identity theft on a broad scale with Eric Goff and Jennifer Kreighbaum from the First United Compliance and Fraud Department.

What Matters Most Podcast – Human Resources in a Pandemic

What Matters Most Podcast – Human Resources in a Pandemic

Discussion with Chuck Olsson; Vice President, Chief Human Resources Officer at First United regarding human resources management during a pandemic and his thoughts on how small businesses can best support their employees during this challenging times.

Allegany County health department launches COVID-19 call center

Allegany County health department launches COVID-19 call center

The Coronavirus Preparedness and Response Supplemental Appropriations Act 2020 (H.R. 6074) expanded the Small Business Act’s definition of a disaster to include Coronavirus (COVID-19). As a result, the SBA will be able to provide Economic Injury Disaster Loans (EIDLs) under a Governor’s Certification Disaster Declaration.

A Message from the US Small Business Administration

A Message from the US Small Business Administration

The Coronavirus Preparedness and Response Supplemental Appropriations Act 2020 (H.R. 6074) expanded the Small Business Act’s definition of a disaster to include Coronavirus (COVID-19). As a result, the SBA will be able to provide Economic Injury Disaster Loans (EIDLs) under a Governor’s Certification Disaster Declaration.

Frequently Asked Questions

If you have encountered financial hardship as a result of the Coronavirus (COVID-19) and looking for assistance, contact your relationship manager or our Customer Service Center:

Customer Service Center – 1-888-692-2654
Monday – Friday 8:00 a.m. – 8:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m.

Yes, our offices remain open for business. To help prevent the spread of COVID-19, we have limited our lobby access and strongly encourage the use of our digital banking services, ATMs, and drive-up facilities. Please check your nearest office location before visiting us.

Limited lobby access means we want to stay connected with you in a safe manner. Therefore, we ask that you call your local office or our Customer Service Center at 1-888-692-2654 to set-up an appointment to discuss comprehensive services or financial hardship you may be experiencing.  An associate will meet you at the door!

We continue to closely monitor the coronavirus outbreak and adhere to recommendations from federal, state and local government and health agencies. Continued practice of enhanced daily cleaning measures remain in place, along with the use of additional disinfectants on surfaces, providing and promoting use hand-sanitizers, and re-enforcing best hygiene practices from the CDC.

Yes. There is no disruption to our ATM network. Machines located outside of a lobby are a great alternative for checking account balances, depositing cash or checks, making cash withdrawals, and transferring funds between other First United accounts. Business customers can also continue to use our Night Drop service.

Alternative ways of branch banking are not new due to the coronavirus outbreak. To help you quickly identify an alternative to many of your common lobby banking needs, review our reference guide and continue to stay connected with us through this website, email and social media.

First United Digital Banking Solutions are a great way to bank anywhere, anytime. We’ve got you covered, offering Personal and Business Online (Internet) and Mobile Banking, Bill Pay or person to person payment options, Mobile deposit, card alerts and much more. Get started by reviewing tutorials, enrolling or downloading the app OR contacting our Customer Service Center at 1-888-692-2654 for assistance.

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