You will need to file a claim. The claim form can be printed from the BaZing website or you can contact BaZing Customer Service and they can send you one via email. You will need to fill it out and send in the required documents. After the claim is reviewed you will receive a Summary of Benefits along with a check, if the claim is payable. Please refer to the Guide to Benefits Cell Phone Protection insurance document on the BaZing website for additional information.