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How to handle unsatisfied customers

How to handle unsatisfied customers

You have a client on the phone. By his or her tone, you can tell he or she is clearly unhappy. However, as a small business owner, it's your responsibility to take care of the situation. Every company gets the occasional upset consumer. It's...
How to handle unsatisfied customers

Should you start an internship program?

There are always college students searching for internships. You might have done the same while you were still in school. If you already have a program, your inbox is probably being inundated with applications. If you don't, maybe you're considering one....
How to handle unsatisfied customers

The do’s and don’ts of problem solving

Nobody's perfect, which means things can and will go wrong. Whether that's at home or at the office, it'll happen. However, you don't have to let it negatively affect your life. Learning how to deal with problems that arise can ease your stress and...
How to handle unsatisfied customers

4 qualities to search for in a supplier

No matter what kind of business you're running, you're going to need a supplier or manufacturer to provide you with the materials and products you need to succeed. You can't just choose anyone and expect them to be the best choice. Through careful...
How to handle unsatisfied customers

3 reasons meetings should be abolished

Depending on what kind of business you're running, your day could revolve around meetings, from those with clients to some with your employees. They could involve an upcoming project or the week's schedule. However, are these really necessary? While meetings...