As the COVID-19 pandemic sent waves across the nation, lenders and servicers have worked to adapt quickly to market changes, new mandates, and policy updates.

For lenders, clarity on loan eligibility, supply chain disruption, and staff health have been the primary challenges since the pandemic began impacting the U.S., while services’ biggest challenges have been understanding post-forbearance options and understanding forbearance programs overall. These were the concerns cited as most pressing in a survey Fannie Mae conducted of more than 200 senior mortgage executives in May.

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