Reporting Fraudulent Debit Card or ATM Transactions

Do you believe that you have a fraudulent debit card or ATM transaction on your account? Follow this process to file a debit card or ATM fraud dispute.

To File a Debit Card or ATM Dispute:

  • Please call the Disputes Resolution Team at 1-833-995-2888.
  • The Dispute Resolution Team will gather information and start the dispute.
  • If additional information is requested, a letter will be sent to you; however, you may call the Dispute Resolution Team with any follow-up questions at any time. 
Call the Dispute Resolution Team at 1-833-995-2888

Reordering Checks?
Use Routing Number: 052100987

Additional Safety Tips to Stay Secure

Security of your card and PIN number
To protect you and your card and avoid unauthorized use, remember these safety tips:

  • Please sign your card upon receipt.
  • Destroy your old card when it expires or when your new card becomes effective.
  • Memorize your PIN. Do NOT write it on the back of your card or keep it with you.
  • Never disclose your PIN to anyone.
  • Keep a written record of your PIN entirely separate from your Card.
  • Keep your Card in a safe place.
  • Remember to pick up your ATM receipts before leaving the ATM.
  • Safeguard your account number. Always obtain merchant receipts and destroy carbons
Security When Approaching the ATM
  • Be alert - look around the area.
  • Leave immediately if you see or sense anything suspicious.
  • Always have your Card in hand, ready to use.
Security While at the ATM
  • Allow a comfortable distance between you and the person using the ATM.
  • Respect any line barriers that say “Wait Here".
  • Do not walk up to the ATM before the current user has left.
  • Use your body to shield the ATM's keyboard from another person's line of sight.
  • Don't stop to count the money or expose it for others to see.
  • Place all money into your pocket or purse immediately.
Security When Leaving the ATM
  • Remain alert - watch for strangers who may approach or follow you.
  • Keep safe distances between you and others.
  • If someone follows you, go to the nearest populated place such as a store or restaurant.
Refuse Telephone Inquiries
  • Do not reveal any information about your Card over the phone.
  • Verification of your Card account(s) and PIN should only take place in person at your financial institution.
  • If you receive a call about your Card,  contact your financial institution immediately and we will suggest the next course of action.
Report Theft or Loss Immediately
  • Call 1-888-692-2654 to report a card lost or stolen. During non-business hours, you may also call 1-800-236-2442.
  • The non-business hours telephone number noted above is typically used only for reporting the cardlost or stolen.