Security of your money.
At First United Bank & Trust, we hold the security of your confidential information in the highest regard. We take measures to ensure your non-public data is secure and protected. This means working with you, keeping you up to date on the many different types of scams.
What you can do to help
Following these helpful steps can further protect your account and ensure safety in your digital banking journey.
Be sure to slow down, ask yourself questions and…
- think twice before clicking links, downloading attachments or replying to texts regarding your account information.
- never give out personal information in response to an unsolicited call or email.
- use strong passwords.
- set up Mobile or Internet Banking account alerts.
- use firewall software to protect your computer.
- update your operating system – check the Windows Update center on your PC to see available updates.
- run the latest browser technology. Click on your preferred browser to find the latest version: Edge | Firefox | Chrome
- exercise caution when posting information on social media.
Banks don’t do that!
First United Bank & Trust will NEVER…
- request your personal information (e.g., account number, Social Security number or mother’s maiden name) through email, U.S. mail, text or phone unless you initiate the contact or we are completing an application for you.
- request your online banking passcode – this should be kept safe and secure by you and not written or shared with anyone.
- send an email or text requesting that you click on a hyperlink to enter your login credentials or personal information.
Reporting issues
If you have received an unusual email, phone call or text from First United Bank & Trust, such as a request for personal login or password information – question it! Then take immediate action in one of these ways:
- contact our Customer Service Center at 1-888-692-2654
- forward suspicious emails to: abuse@mybank.com
Security Resources
Be sure to access our collection of fraud and security topics in our Finture Financial Education Center, powered by Banzai, along with these helpful articles:
- ABA Incident Response: Russian Invasion of Ukraine
- ABA Cybersecurity Resources
- CISA Cyber Services & Tools
- Computer Security article FROM THE FTC
- Protecting yourself from ID Theft from the MD Attorney General
- Identity Theft resources from the FDIC
- Recovering from identity theft? Use this interactive guide from the FTC to help you during the process.
- Small Business Guide
Podcasts
What Matters Most Podcast Episodes Related to Security
Blog articles
What Matters Most – Cybersecurity with Joyce Flinn
In this week’s episode, Joyce Flinn, Vice President, Information Security & Disaster Recovery Officer at First United joins us to discuss best practices to staying safe and secure from cyber threats during the pandemic, when security threats have risen fourfold.
Helping You Fight Fraud
Digital fraudsters have developed COVID-related scams to take advantage of consumers during this very challenging time. Be cautious and follow these tips to keep yourself and your finances safe and secure.
Phone Scam Concerns
Every day, fraudsters are increasing their efforts to acquire account information. At First United, we have a strong commitment to keeping your personal information secure.
Be Cautious – Watch for Scams this season!
The security of your personal information is important to us, especially during this holiday season. Large amounts of electronic transactions and notifications occur this time of year, increasing fraudulent activity. Awareness should be at a...
Staying alert is the best defense against fraud
The best way to prevent fraud is to stay informed, aware, and on top of your finances. The nature of fraud is to deceive, so it’s often difficult to recognize when you’ve gotten involved in a fraudulent situation.
Jennifer Kreighbaum Earns the CAFP Designation
Congratulations to Jennifer Kreighbaum, Assistant Compliance Officer & Community Reinvestment Officer, on earning the Certified Anti-Money Laundering and Fraud Professional (CAFP) designation! This designation demonstrates a person’s ability to assess,...
Staying Safe from Tax Scams
As people seek to file their tax returns this year, cybercriminals will be busy trying to take advantage of this with a variety of scams. Citizens may learn they are victims only after having a legitimate tax return rejected because scammers already fraudulently filed...
Money Mule Awareness Resource for Consumers from the ABA
The FBI last month released an informational booklet to raise consumers’ awareness of money mule scams, how they may be recruited to serve as mules, and the possible consequences should they be involved in such a scam. The booklet, Money Mule Awareness, identifies...
Extortion Scam Alert
Maryland Attorney General Brian E. Frosh is warning consumers of an increase in reports of extortion scams, in which thieves are using email to threaten victims into paying a ransom to prevent certain personal information from being circulated online.
REDUCE YOUR RISK OF CHECK FRAUD
It is widely believed that businesses are the primary targets of check fraud professionals – especially by organized rings of criminals. As far as counterfeiting and alteration, payroll checks appear to be a favorite although all forms of business checks are targets...