There's being nice and then there's being a pushover. When it comes to running your small business, the latter term shouldn't describe you. You won't get anything accomplished if you're letting your employees and clients make all the calls. To be a good employer for both your staff and business, you need to know when to let people have fun and when to put your foot down.
1. Set guidelines
Just like any establishment, your company needs rules for both its employees and its customers. Otherwise, your office will devolve into chaos and that money in your business banking account will disappear. Create a list of do's and don'ts that you and your staff need to follow to keep everything in working order, the Houston Chronicle suggested. Hold yourself and your employees responsible for any mistakes they make. This includes doling out penalties when necessary. You should allow some flexibility in the office, but that doesn't mean everyone does their own thing.
2. Say no
Telling every employee and client yes will surely land you into trouble. Some people may feel guilty telling others "no," but you shouldn't be one of them, Entrepreneur explained. When you're in charge, you need to know when to make tough calls, and that will require you to turn someone down on occasion. Don't agree to something just because it'll make the person happy. You need to be on board with every decision that happens in your company. If you take on every project, you're going to see a downturn in quality.
3. Show emotion
As a human being, you have a wide range of feelings inside of you. However, those may not always be displayed outwardly. This is where you're going wrong. Showing your emotions is good for both you and your staff, according to Entrepreneur. If you bottle it all up, you're going to explode one day, and it will most likely be at an employee or a customer. Neither of those situations would be beneficial for your business. Instead, let everyone know what you're feeling. If you're happy with the way something has turned out, express your appreciation. On the other hand, if something is a complete disaster, don't be afraid to let your dissatisfaction show. While it may take some getting used to, your employees will welcome your honesty.
4. Share your expectations
If you're shy, this – along with the rest of the steps – may be hard to accomplish. However, because you're in charge, you need to follow through. Just like you have to establish rules for your office, you need to let your employees know what you expect of them, the Houston Chronicle explained. Share your opinions, but also lead by example. Show up on time, keep your staff informed and work hard.
While you should embrace everyone's individuality, you shouldn't let them walk all over you with their decisions. You should strive to create a positive and welcoming environment that still has room for rules.